Frequently Asked Questions by Customers at Candles Recharge Australia

Q: Are Candles Recharge flameless tea light candles safe?

Yes. The Candles Recharge range of high quality battery operated flameless tea light candles and commercial grade remote controllable rechargeable tea light candles are 100% safe for normal use*.

Q: Does the LED flame ever get hot?

No, as they are illuminated via a LED (Light Emitting Diode) they don’t produce any heat, so they remain 100% safe to touch no matter how long they have been on.

Q: How long will the LED last?

The LED bulbs in our flameless tea light candles have an average life span of 150,000+ hours.

Q: How many recharges will I get from the remote controllable rechargeable tea light candles?

Our commercial grade rechargeable tea light candles have a minimum of 500 recharges in them.

Q: How do I charge the rechargeable tea light candles?

After you plug your base in, make sure that every rechargeable tea light candle is turned off from the button on the base of each rechargeable tea light candle (not just switched off by the remote). Place them on the charger and you will see a red light appear on the rechargeable tea light candle to indicate it is charging. Once the rechargeable tea light candle is charged that indicator light will change to green.

Q: How do I connect the rechargeable tea light candle bases to charge multiple bases off the one cord?

There is a ‘male’ and a ‘female’ socket on either long side of the induction charging base. To connect simply insert the male side into the female side, you should then see the power light on the base light up & then you know that you have connected them correctly.

Q: Can I use your commercial grade rechargeable tea light candles for home use?

Yes of course, we state they are commercial quality so that the many businesses that can use our candles know they are buying top quality. But this doesn’t mean that you can’t also use our rechargeable tea light candles at home.

Q: Are your products available in any retail stores?

At the moment the only way to buy our flameless tea light candles is directly through us.

Q: What is the difference between your battery operated tea light candles and the cheap ones I may see online or in stores?

Before we started our business, we tested as many battery operated tea light candle options as possible so that we are 100% sure that we are selling the highest quality battery operated tea light candles posssible. Our candles have the best colour, light output, flicker effect and definitely last the up to 40 hours that they should.

The cheap battery operated tea light candles that you may see elsewhere, do not have a nice warm white colour option, do not have the same light output as our battery tea lights do, they don’t have a nice subtle flicker effect, and it is rare that they will last more than 2-4 hours on their battery.

Q: What is the difference between your commercial grade remote control rechargeable tea light candle sets of 12 and other cheaper rechargeable tea light candle sets that I may see online or in stores?

Coming from a hospitality background, we personally tested our rechargeable tea light candles in our commercial restaurant environment for a year so that we were 100% sure that they would be able to withstand the use and abuse of being in a commercial environment. Our flameless rechargeable tea light candles are definitely commercial grade and are built to last.

Our flicker, remote control technology, induction charging technology, battery life & light output are exceptional quality. We are not in the business of providing cheap rechargeable tea light candles that will not look good and function 100%. Based on the quality of our products vs our main competitors that are in the same quality bracket our rechargeable tea light candle sets of 12 should be much more expensive, but we wanted to make them affordable for consumers and businesses.

There are cheaper rechargeable tea light candles available on the market, however we have tested them and they do not stand up to the use and abuse like our remote control rechargeable tea light candles sets of 12 do. Their light output, colour, flicker, durability and overall technology is not of a high quality.

Q: If I live in Adelaide, Melbourne, Perth, Brisbane, Sydney, Darwin, Canberra or anywhere else in Australia will I still be able to buy your flameless LED tea light candles?

Yes of course, even though we are based in Bowral, NSW, we send our products all over Australia and even to New Zealand. At checkout you will have the ability to enter your postcode in and via Australia Post it will automatically calculate the correct delivery price. You even have the option of choosing Express post should you want them faster.

Q: What about if I live overseas or want to send them overseas as a gift?

Again that is not a problem as you are able to select the country you want to send them to in the delivery calculator & enter the post/zip code. Once you click ‘Update’ it will then refresh the page with the cost to send the item/s you want to purchase. You are then able to enter in your details as the purchaser and different details for the delivery address.

Q: What about if I would like to see the product first?

As we have customers all over Australia, where ever possible we would be happy to direct you to a local business where you will be able to see our rechargeable tea light candles in use. You do have the ability to buy one battery operated tea light candle so you are able to decide which colour you like best. And for our rechargeable tea light candles we can send a sample on the proviso that it is sent back.

Q: Do your flameless tea light candles come with a warranty?

Yes, our commercial quality rechargeable tea light candle set of 12 comes with a 1 year warranty. Our battery operated tea light candles don’t come with a warranty, however if any are DOA (dead on arrival) we will happily replace them once returned.

Q: What type of battery do your battery operated flameless tea light candles use? Are they easy to find?

Our high quality battery operated tea light candles use a single CR2032 button style battery. After research in local stores, we found that this type of battery was easily findable, both in stores and online.

Q: Do your battery operated tea light candles come with batteries?

Yes, when you purchase a battery operated tea light candle included in the price is one CR2032 battery (already installed).

Q: Do I need to signup/register to purchase off your website?

No, you are able to purchase as a guest. If you do register and purchase, please do let us know as registered returning customers, once logged in will automatically see returning customer pricing on applicable products.

 Q: How can I order?

Simply browse our website and when you find the flameless tea light candle that you would like to order, choose your quantity and add it to your cart, then just complete your purchase as a guest or registered user. You can also call or email us to place your order, during business hours.

Q: What types of payments do you accept?

Through our website we are able to process credit cards (this is done securely through Paypal), and you also have the option of paying via EFT (bank transfer). You are also able to email us your order for payment via EFT via Invoice.

 

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